Messaging Services

IST Help Desk
Phone: 216-687-5050
isthelpdesk@csuohio.edu

Email Administrator
email.admin@csuohio.edu

Client Access

Supported Desktop Clients

Client
Version
Outlook - Microsoft Office 365 Windows 10/11, Mac OS Big Sur 11 or later
Native Mail client for Windows Windows 10/11
Native Mail client on Mac OS Mac OS Big Sur 11 or later
   

 Accessing Engage 365 account via a client

To access your Engage 365 account using a supported client, you must first set up access.  Once the client is set up with your account information, simply start the client to access your account.

Please note:  should your status with the university ever change, that is your status changes from a student to an employee or alumni or any combination such as this, you will need to reconfigure your mobile device to reflect this change, as your CSU email address will change to match your current status. 

  Set up access via  

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Outlook for Windows Training

Microsoft manages and maintains a site that provides training information and videos for using the Outlook client and that also contains information related to Outlook on iOS, Android and Mac devices.  This site may be accessed by select this link: Outlook for Windows training

"How to" information for specific actions

Outlook
Mail
Create a Signature Permit Pictures To Automatically Download
Sign into 2 or more accounts Remove an existing profile (Windows)
Remove an existing profile (Win 10) Import a data file
Export Mail Add a New Folder 
Delete a Folder Flag incoming mail as Junk 
Purge Trash  Change Sorting of Mail
Search mailbox Recover Deleted Items
Recall an email that was sent Control amount of mail to sync
Focused Inbox Shared Mailbox
Add Emails To Safe Senders Encrypt email
Recall or Replace email Shared Mailbox for Mac
Calendar
Share a Calendar Open a Shared Calendar
Contacts
Sharing and Accessing Shared Contacts Share a Contact Folder
Import Contacts  
Windows 10
Create, read and respond to messages

Video Training

The following link will redirect you to a site managed by Microsoft.  This site contains numerous short videos related to various actions when using the Outlook client.  Information related to Mac 2016 is also available through this site.  Outlook for Windows video training

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IST Help Desk
Phone: 216-687-5050
isthelpdesk@csuohio.edu

Email Administrator
email.admin@csuohio.edu