What's New

Microsoft Teams for Calling!

We are excited to announce the kickoff of our project to migrate from our legacy phone system to Microsoft Teams for Calling. This project will provide a cost savings to the university, as well as an improved user experience. 

Click Here for a feature overview video.

IS&T will be working alongside the campus community to keep you up to date on the progress of this project. We will continue to update this web page with relevant information.

How this transition will impact you

• Traditional desk phones will be retired from service.
• You will retain your existing phone number upon migrating to Microsoft Teams.
• In some cases, you may receive a new Microsoft Teams-compatible desk phone, depending on your role.
• After migration, previous phone users will be able to make/receive calls using the Calls tab within Microsoft Teams on your computer or mobile device.
• If you are not currently assigned a direct dial phone number your department may request one on your behalf.

Highlights

• Common Calling Features including mute, hold, transfer, and Voicemail/Outlook integration.  
• Adjustable & personalized settings including call forward, simultaneous ring options, and a variety of choices for how your calls are managed, ring tones can be varied based on 3 types of calls.  
• The Microsoft Teams mobile app syncs with the desktop app and lets you make and receive work calls from anywhere.

Timing

• The transition will begin Fall Semester 2024 with an initial pilot group testing the platform.
• The majority of users will be migrated to Teams Calling in a phased approach, usually by department.
• You will receive notification when your service is scheduled to be converted.

If you have any questions please contact CSU Telecommunications at 687-3881 or email telcom@csuohio.edu.